Protecting Your Information
1. Personal Information
1.1 What Information We Track and Gather
We request personal information when you correspond with us or perform an activity on our website. These include:
When you submit an order form for a product - We will collect information necessary to complete the transaction, such as your name and email address.
When you request technical online support, we will request information, which will be necessary for us to assist you with the problem. For example, your name, email address, hardware and the nature of the problem that you are experiencing.
When you complete a survey or register to participate in a survey, we will require information that will assist us with the collection and distribution of surveys, including your name, email address and your experience in using mobile computing devices.
When you purchase a product, we receive your credit card details. At no stage do we store or collect these details. This information is only transmitted to our bank's merchant facility for validation, and is then discarded. This includes your card number and expiry date. At all times these details are protected by strong encryption.
Your information will be collected directly from you. DreamSpring will not collect any information supplied by third parties.
1.2 How We Use Your Information
We use the collected information in several ways:
To provide you with information regarding product upgrades, new products, services and research on future product ideas and product improvements.
To assist us in creating better products that will better suit your needs and your lifestyle.
To allow you to purchase and download our products, gain access to our services or allow us to provide you with technical support
1.3 Non-Disclosure of Information
DreamSpring understands your desire to protect your personal information and the security of the information you provide us is of the highest priority. DreamSpring may, on occasion, supply your contact details to third parties such as email service providers who are commissioned to contact you on DreamSpring's behalf. Third party service providers are required to agree to DreamSpring's legal requirements on data protection and privacy protection. Third party service providers are prohibited from contacting you without DreamSpring's consent. They are also required to destroy all information provided by DreamSpring upon termination of their service. DreamSpring may also disclose your information if requested by law enforcement.
Your information will only be accessed by staff within the company or by authorized third parties, who may need the information to perform their job duties on behalf of DreamSpring. Access to and usage of your information will be only for the above listed reasons.
1.4 Your Access Rights
You can access your information from DreamSpring anytime. Access to your information can be requested by contacting DreamSpring through the below contact details. DreamSpring will provide this information for you to read and ensure that the information that we have is accurate and up-to-date.
1.5 Your Choice in Providing Us with Information
You can decide whether you want to participate in the activities that require your information. However, if you do not provide the requested details, you may not be able to complete the transaction or the activity.
2. Security of Information
We have taken security measures to protect your personal information. These measures include technical and procedural steps that protect your data from misuse, unauthorised access or disclosure, loss, alteration or destruction. Your credit card details are encrypted and transmitted using a 128-bit secure socket layer (SSL) encryption. Your credit card details are not stored anywhere and once the transaction has concluded, your credit card details will not be kept.
3. Quality of Personal Information
We strive to ensure that your information is correct and up-to-date. If our information is inaccurate, please do not hesitate to contact us through the below contact details.
5. Policy Changes
6. Contact Details
If you have any questions, comments or change of information, please contact us through the below methods:
1 Crozet Court
Burleigh Waters Qld 4220